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Professional GBS Certification Program

Powered by Inixia

What is a Professional GBS™ Certification? 

Professional GBS is a model to execute Global Business Services with excellence. The term GBS has been interpreted in many different ways, leading to inferior execution.

There is a right way to execute GBS, as witnessed by the incredible success of this model in many of the Fortune 500 companies, including at Procter & Gamble, which invented the term.

That model has now been encapsulated into five areas—foundations, service management, operations management, transformation and leadership. Training and certification modules are offered online and are taught by industry-leading ex-P&G executives. 

This program is powered by Inixia, a global leader in business services and digital transformation. Inixia is leading an industry-wide initiative to Professionalize Global Business Services (GBS) through the definition of standards and best practices, training courses, certifications, and advisory and consulting services.

For More Information

GBS Certification 60 Second Overview

Program Benefits

The GBS program enables organizations to achieve breakthrough levels of transformation through innovation, value creation, proven models and frameworks, and industry standardization.


  • Lead and understand organization wide Digital Transformation. Digital transformation (DX) is the #1 priority of most boards and demands a strong foundation. DX requires people who understand end to end processes within their enterprise. DX depends on people who know technology and can implement business transformation.
  • Innovation is constant. Innovation requires experimentation and organizational adjustment. Be a leader in disrupting your industry.

Value creation

  • Create value and reduce costs. GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation.

Proven models and frameworks

  • Learn new methods to transform your business. Obtain a guided framework with a step-by-step action plan, questions, checklists, timing, stakeholder involvement and measurable outcomes.  
  • Develop a tailored framework for your particular context. Enable digital transformation to be the innovation engine for your organization.

Industry standardization 

  • Be on the cutting edge of industry standardization. The GBS industry will double to $111 billion by 2025, but failure rates continue to be high. This makes standardization and trusted guides vital.
  • Become certified as an industry leader. Inixia brings the best methodology from highly successful companies like P&G, delivered by experienced industry leaders. 

Program Structure

This program is divided into 5 major components—foundation, operations management, service management, transformation management and leadership. 

The foundation is about a common set of terminology. Having a shared language is important for our discussion of the business model/operating model and for understanding how to operationalize all of the work in GBS. The three vertical pillars that rest on that foundation are operations management, service management and transformation.

The overarching topic, leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build capabilities for the business.

Program Agenda and Weekly Topics

This certification program includes 5 modules, each lasting three weeks. This program will be fully online, with each module lasting approximately 2 to 4 hours. The program starts Feb. 16, 2021, and goes through May 26, 2021. Sessions are on Tuesday mornings. 

Module 1: Foundations
Dates: Feb. 16, Feb. 23 and March 2, 2021
Times: All sessions in this module will be 2 hours, from 9:00 a.m. to 11:00 a.m. MST
   Week 1—GBS Overview (Maturity) 
   Week 2—GBS Initial Implementation
   Week 3—GBS Processes 

Module 3: Operations Management
Dates: March 30, April 6 and April 13, 2021
Times: All sessions in this module will be 4 hours, from 9:00 a.m. to 1:00 p.m. MST
   Week 7—Operations Planning
   Week 8—Operations Control 
   Week 9—Continuous Process Improvement 

Module 5: Leadership
Dates: May 11, 18 and 26, 2021
Times: All sessions in this module will be 3 hours, from 9:00 a.m. to 12:00 p.m. MST
   Week 13—GBS Operational Leadership and Strategy 
   Week 14—Continuous Improvement Strategy 
   Week 15—GBS Future Strategy 

Module 2: Service Management
Dates: March 9, 16 and 23, 2021
Times: All sessions in this module will be 4 hours, from 9:00 a.m. to 1:00 p.m. MST
   Week 4—GBS Service Fundamentals
   Week 5—Service Design
   Week 6—Service Strategy 

Module 4: Transformation & Change Management
Dates: April 20, April 27 and May 4, 2021
Times: All sessions in this module will be 4 hours, from 9:00 a.m. to 1:00 p.m. MST
   Week 10—Automation / Digital
   Week 11—Opportunity Assessment / Future State Definition 
   Week 12—Executing Transformations 

Meet the Founders

Filippo Passerini

President of Inixia LLC 
World-class business and digital technology strategist, with a 30+ year career of business-building with Procter & Gamble. Globally recognized as a thought-leader in technology-enabled business models and shared services. 

Tony Saldanha

CEO of Inixia LLC
Globally recognized expert and thought leader in Global Business Services (GBS) and digital technology, with a 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally. 

“There are many organizations that provide training and facilitation, but what we found in our experience talking with Fortune 500 companies, there aren’t many that lay out the formula for how to operate as an industry. That is something unique and distinctive, the technical experience of how do you run one of these organizations, that we in Inixia are hoping to bring in.” 

Tony Saldanha, Inixia

“The model is about how to sequence the work, how you start that, how to articulate the value proposition to the business, how to run professional services, how you operate services. The model allows people to apply effectively what could be best in class.”

Filippo Passerini, Inixia

“…Where is payroll headed? One day is it just simply going to be replaced by Venmo? Changes like this are real possibilities, so you need somebody within an organization to be thinking about them.”

Tony Saldanha, Inixia

More Details

Dates: This program will begin February 16, 2021 with a session each week through May 26, 2021. 

Times: Sessions in modules 1 are two hours, sessions in modules 2, 3, and 4 are four hours each, and sessions in module 5 are three hours each. The start time for all sessions is 9:00 a.m. MST. 

Program Structure: This program is comprised of 5 modules, with each module containing 3 sessions. These 15 sessions occur weekly and last between 2 and 4 hours. They will be fully online. Please see above program layout or contact us for more information. 

Certification Obtained: Certified Business Services Institute Professional™ (BSIP™ Designation)

Download Brochure

What is GBS?

Global Business Services (GBS) is a model for companies to deliver key functions like human resources, finance, information technology and customer care to stakeholders. This new evolution to a shared services model provides organizations with cost savings, new efficiencies, improvements in processes and improved ways of delivering their core business. The GBS certification provides organizations with new capacities to deliver breakthrough levels of success through the digital transformation of their operations.


Not-for-credit: $9,880
15% discount available for DU alumni, Daniels Corporate Partners, and 3 or more individuals from the same organization
20% discount available for nonprofits, current or former military, and government

Cancellation Policy

If you need to cancel your registration for this workshop, you may transfer your enrollment to a future session, send someone to take your place, or cancel without penalty at any time up to one week (7 days) prior to the start of the first class. If you provide us with less than one week’s notice, or fail to attend, you will be liable for the entire workshop fee.

Contact Us

Assistant Director of Business Development
Executive Education
Joy Burns Center 307

Please visit DU’s COVID-19 website and subscribe to @uofdenver Twitter for updates regarding COVID-19.

Please visit DU’s COVID-19 website and subscribe to @uofdenver Twitter for updates regarding COVID-19.