Biography at a Glance
Karen Xie is an associate professor of service analytics at the Daniels College of Business, University of Denver. Karen’s research focuses on the use of technology-driven innovations to empower the service industry, particularly the financial and lodging segments. She fuses research frameworks in information systems and service management with causal inference and machine learning models for interpretable and action-ready implications. Karen’s work is published or under revision with Management Science, Journal of Marketing, and Journal of Management Information Systems. Her research has garnered extensive praise and awards both within the profession and beyond. Especially notable is her work on Airbnb and residential real estate markets, which has helped Denver City Council to pass the legislation on short-term rental services, earning national and regional media attention.
Prior to pursuing her academic career, Karen worked as an analyst at Accenture, an IT management consulting company. During her tenure at DU, Karen has continued close collaboration with tech-savvy industry leaders in finance and lodging, including USAA, UBS, Expedia and Sage Hospitality.
Outside of work, Karen is a skiing enthusiast. In winters, she is often found on double-diamond ski runs on Colorado’s epic mountains. She holds a PhD from Temple University Fox School of Business, an MPhil from the Hong Kong Polytechnic University, and a bachelor’s degree from Fudan University in Shanghai, China.
Areas of Interest
- Platforms-based markets
- Lodging services
- Causal inference
- Machine learning